Notification center

The notification center shows real-time events for your school: new orders, new enrollments, course questions, community posts, and (for owners) account-deletion requests from your team.

Each notification links directly to the relevant page — click one and it marks itself as read. This is a read-only feed for staying on top of what's happening; it doesn't require any setup.

Payment alerts that need you

Some notifications mean you need to check something yourself:

• Payment after cancellation or refund: the order was already cancelled (for example, its payment deadline passed) or refunded when the gateway reported the payment. Check your payment gateway; if the money arrived, grant the student access manually or refund them.
• Stripe refund couldn't sync, partial refund, dispute: see "Refunds".
• Cohort over its seat cap: the paid student is still enrolled; decide whether to raise the cap or refund someone.

Customer-service notifications

• A visitor is waiting for your reply: sent to the owner and members with the Marketing permission when a visitor asks for a person (it opens that conversation). A banner with a sound also appears at the top of every dashboard page — see "Website chat: AI customer service, live support and contact options".
• This month's AI chat messages are 80% / 100% used: only the owner receives it, once each month for each level.