Refund Policy

1. Requesting a Refund

If you are unsatisfied with a course you have purchased, you may request a refund within 7 days of purchase, provided you have not substantially viewed the course content, by contacting the Platform using the contact details they provide and stating your order information and reason for the refund.

If the course content is defective (for example, a video fails to play, or the content materially misrepresents the sales page description), you are entitled under Malaysia’s Consumer Protection Act 1999 to a refund, repair, or replacement — the 7-day/not- substantially-viewed limitation above does not apply in this situation. A “no refunds” clause cannot be used to exclude your statutory rights for defective goods.

2. Review and Processing

Once a refund request is approved, the instructor responsible for the course will process the refund from their dashboard. Upon completion, the system will immediately:

• Revoke course access associated with that order
• Send a refund confirmation email to your registered email address
• Return funds to your original payment method (FPX bank transfer, credit/debit card, DuitNow QR, e-wallet, etc.) — actual crediting time depends on your card issuer or payment channel, typically 3–14 business days

3. Circumstances Where Refunds Are Not Granted

• The course content has been substantially viewed or used (e.g. more than half the lessons completed, digital files downloaded, or bundled downloadable resources used)
• The refund request period has expired
• Promotional, limited-time discount, or free courses
• Courses for which a completion certificate has already been issued

The above do not apply where the course content itself is defective — see Section 1.

4. Subscription Courses

Subscription courses fall within the meaning of “future services” under the Consumer Protection (Electronic Trade Transactions) Regulations 2024. After cancelling a subscription, you retain access until the end of the current billing period, after which no further charges apply. Where a cancellation fee is contractually applicable, it is capped at 5% of the total course price, with any excess refunded to you within 14 days.

5. Coupons and Discounts

For orders completed with a coupon discount applied, the refund amount is based on the amount actually paid; the coupon itself will not be restored or reissued.

6. Contact Us

If you have any questions about this Refund Policy, please contact us using the contact information on this website.

7. Governing Language

This Refund Policy is provided in English, Bahasa Malaysia, and Simplified Chinese for convenience. In the event of any discrepancy or conflict between versions, the English version shall prevail.